Spreadsheets and Process Maps

I was at a day long training the other day and the trainer asked the class to raise your hand if as a child you "wanted to a claims adjuster when you grew up". My answer to that question was, " I don't want to be a claims adjuster NOW". Not that I don't love working with the people in my department, because most of them are really nice and very cool. There are a few odd balls that tick me off or ask me stupid questions about stupid claims, but most are great to work with. But it is the getting screamed at on the phone and getting so much work piled on your desk other than the claims with screaming people so that you can't even get to the screaming people claims, that is ticking me off.

Today at 3 o'clock my boss told me I had to finish a "process map" on one of our claims process by "this time tomorrow". Now, this task alone does not seem very hard. However, keep in mind that I already didn't do a spreadsheet that GE requested today, I am 3 days behind on claims first contacts (which means those people have already called and left voice mails yelling at me for not calling them), I am trying to think of 2008 cost saving initiatives for a meeting tomorrow, I have stacks of papers on my desk that will eventually lead to people filing DOI complaints or bad faith claim against me (side note that is what the above training was on), I have a bunch of adjuster's mad at me and asking questions about the spreadsheets I sent out to the earlier today for them to finish, and I also have call scores and file audits to finish by month end which I haven't started . Ok, thanks for letting me vent..


But in all seriousness, I never thought that I would spend my day, when not getting screamed at by angry people, working on spreadsheets that honestly mean nothing to me but just take up hours of my day, and process maps, which are just circles on a page with arrows pointing to them, that make no sense at all yet every manager and VP in corporate America seem to need one of these to understand a process that they have never even dealt with!!!

Now I am just venting about this, but seriously can people honestly not understand how to work a claim from beginning to end without a pape with circles and arrows that make no sense????


OK...I am out. If you need me tomorrow I will be working on spreadsheets and process maps..maybe someday I will actually get to do my other work. he he